TECHIE TOWN BOSTON

Frequently Asked Questions

  • Techie Town Boston is a Cambridge, Massachusetts–based mobile and virtual technology service provider (appointment-only; no walk-ins). To keep service professional and predictable, most work is governed by a Master Service Agreement (MSA) and supported by written scope/authorization.

    MSA required before work begins

    • Most services require a signed MSA (and any intake forms/authorization) before any work starts, including remote sessions, on-site visits, diagnostics, repairs, consultations, managed services, or projects.

    • The MSA defines scope, limitations, responsibilities, payment terms, and service boundaries.

    Deposits and prepayment are generally required

    • For many appointments (especially reserved time, urgent support, repairs, projects, and packages), a deposit or prepayment is required to confirm scheduling and reserve capacity.

    • Deposits help cover planning time, intake, scheduling blocks, and operational costs.

    Authorization & ownership verification
    By booking and signing, you confirm that:

    • You are the owner of the device/account or you have clear permission to authorize work.

    • For business environments (Microsoft 365, Google Workspace, admin accounts, domains/DNS, cybersecurity work), the requester is authorized to approve access and changes.

    • We may request verification for high-risk or business-critical work.

    Scope control and change approvals

    • We complete work based on the agreed scope. Anything outside scope requires approval (email/text is acceptable).

    • If we discover additional issues, we’ll present options and pricing before continuing—unless immediate action is needed to prevent device damage, data loss, or safety risk (and even then, we attempt contact first).

    Professional service disclaimer

    • Techie Town Boston provides professional services, not guaranteed outcomes. Troubleshooting and repair can involve unknown factors (hardware failure, software corruption, third-party account restrictions). We will always act in good faith with best practices and documented steps, but results can’t be guaranteed in every case.

  • Because we reserve time specifically for you—often with prep, travel planning, lab/bench allocation, or remote scheduling—our cancellation rules protect service quality and availability.

    24-hour notice required

    • You must cancel or reschedule at least 24 hours before your scheduled start time.

    • This applies to standard appointments, urgent sessions, and service packages.

    Late cancellations (under 24 hours)

    • Cancellations within 24 hours may result in fee(s) and/or loss of deposit/prepaid amounts depending on what time/resources were reserved and what your agreement/package states.

    No-shows = forfeiture of paid amounts
    A “no-show” includes:

    • Not being present for an on-site appointment

    • Not joining a remote session at the scheduled time

    • Not responding at/near the start time

    • Not providing required access to the device/location/accounts

    No-shows forfeit any already paid payment, including deposits and prepaid time blocks/packages, because the time was reserved and cannot be re-sold last minute.

    Late arrival / access delays

    • If you’re late or cannot provide access on time, the appointment may still end at the originally scheduled end time.

    • If the delay prevents meaningful work, it may be treated as a no-show or require rescheduling (fees may apply).

    Non-response after prepaid booking

    • If you prepay and then become non-responsive, you must reconnect within a reasonable timeframe (commonly within 7 days) or your request may be closed and amounts paid may be retained where permitted to cover reserved time and administrative handling.

  • We aim to be fair and transparent. The key difference is between services (professional time) and products/parts (physical goods).

    A) Services and labor

    Service time and labor are non-refundable once performed, including diagnostics, remote sessions, on-site time, consulting, configuration work, and bench time.

    Deposits reserve time and prep and are generally non-refundable once scheduling/prep begins, unless required by law or we agree otherwise in writing.

    B) Returns (products / store purchases) — 15 days

    Eligible physical products purchased from Techie Town Boston may be returned within 15 days of delivery/pickup, subject to:

    Item condition (unused/undamaged where applicable)

    Original packaging/accessories when required

    Proof of purchase

    Certain items are generally not returnable, including:

    Special-order parts

    Opened software / license keys / digital goods

    Subscriptions

    Items with activation/registration completed

    Hygiene-sensitive items if opened (when applicable)

    C) Refund method + processing time (5–10 business days)

    Approved refunds are typically processed within 5–10 business days.

    Refunds may be issued as store credit or returned to the original payment method, depending on the item type, purchase channel, processor limits, and what was agreed at purchase.

    Shipping fees are typically non-refundable unless required by law or due to a verified error on our side.

    D) Chargebacks

    If you believe there’s an error, contact us first so we can resolve it quickly.

    Chargebacks initiated without contacting us may result in paused services, delayed returns, and we may require alternate payment methods for future booking

    Disclaimer: refunds cannot be issued as a substitute for a service that was performed correctly but did not resolve a problem due to external factors (hardware failure, account restrictions, third-party vendor limitations, pre-existing damage, etc.). We’ll still work with you on next steps, but we can’t “refund reality.”

  • Techie Town Boston stands behind the quality of our work. We provide a 30-day workmanship warranty on covered services.

    What the 30-day workmanship warranty covers

    • If an issue directly relates to the quality of our labor or the exact work we performed, we will review and, if confirmed, address it within the warranty window at no additional labor cost (scope dependent).

    What it does NOT cover (common industry exclusions)
    Because tech can fail for reasons unrelated to workmanship, the warranty does not cover:

    • New or unrelated issues that appear after service

    • Pre-existing damage, liquid damage, corrosion, impact damage

    • Device age-related failures (batteries, storage wear, failing components)

    • Software changes or updates made by the user or third parties after service

    • Malware reinfection due to unsafe browsing/downloads or reused compromised passwords

    • Third-party vendor or account issues outside our control (Apple/Google/Microsoft lockouts, carrier blocks, etc.)

    • Customer-supplied parts (compatibility/quality/warranty handled with the seller)

    Parts warranty

    • Parts (if provided/installed by us) may have separate manufacturer/vendor warranties. Coverage depends on the part type and supplier rules.

    Important note about data

    • Warranty does not guarantee data preservation. We strongly recommend backups. Some repairs and system work carry inherent data risk.

  • Techie Town Boston treats devices and accounts as sensitive by default. We operate with minimum-access and privacy-first practices.

    We do not sell your personal data

    • Techie Town Boston does not sell personal information as a business model.

    What we collect (only what’s needed)
    We may collect and store:

    • Contact info (name, phone, email, address)

    • Appointment details, service notes, invoices/receipts

    • Device identifiers when relevant (model/serial/service tag)

    • Communications related to service (email/text/voicemail)

    • Basic website analytics (to improve site performance and marketing)

    Payments

    • Payment processing is handled by third-party processors (often Square/Block). We generally do not store full card numbers.

    Remote support consent

    • For remote IT support, you consent to the use of reputable remote tools to view/control your device to perform requested work.

    • Access is used for service purposes only and limited to the scope of your request.

    Credentials and MFA

    • Whenever possible, we ask you to enter passwords and MFA codes yourself.

    • If admin access is required for business environments, we keep it scoped to the job and recommend safer setup (MFA, recovery planning).

    Data loss + backup disclaimer

    • Unless explicitly included in writing, you are responsible for backups.

    • Diagnostics, repair, malware removal, OS reinstall, firmware updates, and storage work may result in partial or complete data loss. We use best practices but cannot guarantee data preservation.

    Legal compliance + security safeguards

    • We maintain reasonable administrative, technical, and physical safeguards designed to protect customer information, consistent with professional standards and applicable requirements.

    Privacy requests

    • You may request correction of your contact details or ask what records we maintain (subject to tax/legal retention). Contact: support@techietownboston.town

Techie Town Boston Terms & Conditions, Privacy Policy & Service Policies (Cambridge MA • Boston • Remote IT Support Nationwide)

A woman with shoulder-length wavy hair sitting on a bench with a cushion in a neutral-toned room, looking to her right. 
TECHIE TOWN BOSTON

Techie Town Boston is a licensed and fully insured mobile and virtual technology company based in Cambridge, Massachusetts, serving Boston, Cambridge, and Greater Boston with appointment-only on-site options and 24/7 remote IT support availability for managed clients. This page explains our Terms & Conditions, Privacy Policy, Booking & Deposit Policy, Cancellation/No-Show Policy, Returns & Shipping Policy, Warranty Policy, and Data Handling Standards—so clients know exactly what to expect before service begins.

CONTACT SUPPORT

Techie Town Boston Terms & Conditions, Privacy Policy & Service Policies (Cambridge MA • Boston • Remote IT Support Nationwide)

Techie Town Boston is a licensed and fully insured mobile and virtual technology service provider based in Cambridge, Massachusetts, serving Boston, Cambridge, and Greater Boston by appointment and offering remote IT support nationwide. This page explains the terms that apply to using our website, booking services, purchasing products, and receiving IT support, computer repair, electronics diagnostics/repair, managed IT services, and cybersecurity-related services.
Contact: support@techietownboston.town | (401) 516-6784
 Urgent Support: Email or text “URGENT TECHIE” for priority triage when available.
Last Updated: January 1, 2026
1) Acceptance of Terms
By accessing our website, submitting a booking request, purchasing from our store, paying an invoice or deposit, signing a Master Service Agreement (“MSA”), or receiving services from Techie Town Boston (“Techie Town Boston,” “TTB,” “we,” “us,” “our”), you agree to these Terms & Conditions and any additional written agreements provided for specific services (including the MSA, statements of work, estimates, intake forms, and written authorizations).
If you do not agree, do not use our website, products, or services.
2) Business Model; Appointment-Only Service
Techie Town Boston operates as a mobile and virtual provider and does not operate a walk-in storefront. All services, drop-offs, pickups, deliveries, and scheduled support are by appointment only.
3) Definitions
  • Appointment Request: A time/date submitted online or by message that is not yet confirmed.
  • Confirmed Appointment: A time/date confirmed by Techie Town Boston after required steps are completed (such as deposit/prepayment, intake, and required agreements).
  • Services: IT support, remote support, managed IT services, cybersecurity support, troubleshooting, installations, configurations, electronics diagnostics/repair, consulting, instruction, and related professional services.
  • Device / Item: Computers, phones, tablets, servers, network equipment, storage media, peripherals, or other electronics, parts, accessories, or property delivered to or handled by Techie Town Boston.
4) Booking Requests, Confirmation, and Communications
Booking a time through our website or through messaging is an Appointment Request and is not guaranteed until confirmed.
You are responsible for providing accurate contact information and remaining available for communications related to scheduling, intake, confirmations, and service delivery. If you do not respond to reasonable outreach, your request may be delayed, canceled, or closed, and deposits/prepayments may be retained as permitted by law.
5) Master Service Agreement (MSA) and Work Authorization
Most services require a signed MSA (and any required intake forms or authorizations) prior to work beginning.
  • No work begins until required agreements are signed and any required deposit/prepayment clears.
  • For business/commercial work, Techie Town Boston may require reasonable verification of authority and environment ownership/control, especially when administrative access, security-related work, or changes to business systems are involved.
  • Services are performed within the agreed scope. Any work outside scope requires written approval (email/text may be accepted).
  • Techie Town Boston may refuse service for unlawful requests, suspected fraud, unsafe conditions, harassment, non-payment history, repeated policy violations, or other legitimate reasons.
6) Pricing, Estimates, Deposits, and Payment Terms
6.1 Estimates
Any estimate is an approximation based on available information and may change after diagnostics, inspection, or additional findings. Material changes to cost or scope will be communicated before proceeding when reasonably possible.
6.2 Deposits and Prepayment
Deposits/prepayment are generally required to reserve appointment time, preparation, travel planning, bench allocation, and scheduling capacity. Deposits may be applied to the final invoice when services proceed, unless stated otherwise in writing.
6.3 Payment Processing; Failed Payments
Payments may be processed through third-party payment processors (e.g., Square/Block) or other providers we designate. If a payment fails, is reversed, is held by the processor, or is disputed, Techie Town Boston may pause work, suspend delivery/return of items, cancel scheduling, or require alternate payment methods.
6.4 Taxes and Third-Party Costs
Customers are responsible for applicable taxes and third-party costs, including parts, hardware, software/licenses, subscriptions, shipping, and vendor fees unless explicitly stated otherwise in writing.
7) Cancellation, Rescheduling, Late Arrival, and No-Show Policy
7.1 24-Hour Notice Requirement
Cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment time.
7.2 Late Cancellation
Cancellations within 24 hours may result in fees and/or retention of deposit/prepayment to the extent permitted by law, based on reserved time and preparation performed.
7.3 No-Show and Access Failure
A “no-show” includes failure to attend an on-site appointment, failure to join a remote session, failure to respond at/near the scheduled start time, or failure to provide required access to begin work. No-shows forfeit any amounts already paid, including deposits and prepaid packages/time blocks, to the extent permitted by law.
7.4 Late Arrival
Late arrival or delayed access may reduce the amount of work that can be completed within the reserved time. If meaningful work cannot begin, the appointment may be treated as a no-show or require rescheduling, and applicable fees/forfeitures may apply.
8) Pickup, Drop-Off, Delivery, and Shipping
8.1 Appointment-Based Logistics
Drop-offs and pickups must be scheduled and confirmed. Unattended drop-offs may be refused.
8.2 Same-Day Pickup/Drop-Off
Same-day pickup and/or drop-off may be offered depending on scheduling, location, and service type. Availability is not guaranteed until confirmed.
8.3 Shipping
If shipping is used, shipping costs are generally the customer’s responsibility unless stated otherwise in writing. Tracking and insurance are strongly recommended. Carrier delays and damage claims are governed by carrier policies and applicable law.
9) Storage, Unclaimed Property, and Disposal
If an item is not claimed within 30 days after notification that it is ready for pickup/return, a $100 storage/administrative fee may be assessed.
Unclaimed and/or unpaid items may be handled through a lawful process for lien, disposal, recycling, or sale where permitted, including any required notices. Items are not considered donated unless donation is authorized in writing.
10) Returns, Refunds, Store Purchases, and Chargebacks
10.1 15-Day Return Policy (Eligible Physical Products)
Eligible physical products may be returned within 15 days of delivery/pickup, subject to condition, completeness, and proof of purchase.
Non-returnable items typically include: special-order parts, opened software, license keys, digital goods, subscriptions, activated/registered products, and items that are damaged or missing components/accessories.
10.2 Service and Labor Charges
Service, labor, diagnostics, remote session time, and on-site time are not refundable once performed.
10.3 Refund Processing Time
Approved refunds are typically processed within 5–10 business days. Refunds may be issued to the original payment method or as store credit depending on the item type, purchase channel, and processor limitations, and as permitted by law.
10.4 Chargebacks
Chargebacks and payment disputes may result in paused services, suspended delivery/return of items, and restrictions on future service or payment methods. Documentation may be required to resolve disputes (including receipts, serial numbers, photos, and service logs).
11) Warranty Policy (30-Day Workmanship Warranty)
Techie Town Boston provides a 30-day workmanship warranty for covered labor related to the specific service performed. If an issue is determined to be caused by workmanship on the covered service, Techie Town Boston may, at its discretion, re-perform or correct the affected work within the warranty window.
This warranty does not cover: new or unrelated issues; pre-existing damage; liquid/corrosion/impact damage; normal wear; third-party changes or updates; malware reinfection; compromised credentials; customer-supplied parts; or limitations caused by third-party vendors/platforms (including account lockouts, carrier restrictions, and recovery waiting periods). Parts may carry separate manufacturer/vendor warranties depending on the supplier.
12) Data, Privacy, and Security
12.1 Data Collection
Information collected may include contact information, appointment/service details, device identifiers relevant to service, invoices/receipts, and communications. Payment information is generally processed by third-party processors; Techie Town Boston typically does not store full card numbers.
12.2 Use of Information
Information may be used to schedule and deliver services, communicate updates and invoices, fulfill orders, prevent fraud, comply with legal/tax obligations, and improve operations.
12.3 Sharing of Information
Information may be shared with service providers necessary to operate the business (payment processors, scheduling/invoicing platforms, shipping carriers, and vendors/contractors as needed). Information may also be disclosed when required by law or to respond to legal process.
12.4 No Sale of Personal Data
Techie Town Boston does not sell personal information as a business practice.
12.5 Remote Support Consent
When remote support is used, you consent to remote access tools necessary to provide the requested service. Access is limited to the service scope and session needs.
12.6 Data Loss; Backups
Unless explicitly included in writing, you are responsible for backups. Diagnostics, repair, malware remediation, OS reinstall, firmware/BIOS updates, storage replacement, and configuration changes can result in partial or total data loss.
12.7 Security Safeguards and Incidents
Techie Town Boston maintains reasonable administrative, technical, and physical safeguards designed to protect personal information. If a security incident involving certain personal information is identified, Techie Town Boston will evaluate notification obligations and respond consistent with applicable law.
13) Professional Disclaimers
  • No guarantee is made that a particular issue can be resolved or that a device can be restored to a prior condition.
  • Third-party platforms, vendors, carriers, and manufacturers may impose restrictions, downtime, or recovery processes beyond our control.
  • Service may require software updates, resets, replacements, or configuration changes that impact performance, settings, or data.
  • Techie Town Boston does not provide legal advice, financial advice, or compliance certifications unless expressly agreed in writing.
14) Limitation of Liability; Indemnification
To the maximum extent permitted by law:
  • Techie Town Boston is not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, business interruption, or lost data).
  • Techie Town Boston’s total liability for any claim related to a specific service or order is limited to the amount paid for that service or order.
  • You agree to indemnify and hold Techie Town Boston harmless from claims arising out of your misuse of services, violation of law, breach of these terms, or unauthorized work you requested.
Nothing in these terms limits rights that cannot legally be waived under applicable consumer protection laws.
15) Governing Law; Updates
These terms are governed by applicable law, including Massachusetts law where relevant, without regard to conflict-of-laws principles, except where mandatory consumer/privacy law requires otherwise.
Techie Town Boston may update these terms by posting revisions on this page. Continued use of the website or services constitutes acceptance of the updated terms.
16) Contact
Techie Town Boston (DBA)
 Cambridge, Massachusetts (mobile/virtual; appointment-only)
 Email: support@techietownboston.town
 Phone: (401) 516-6784
 Urgent: Email or text “URGENT TECHIE” for priority triage when available