Cancellations and rescheduling require at least 24 hours’ notice. Late cancellations or no-shows may result in forfeited deposits, reserved-time charges, and/or a deposit requirement for future bookings.

Appointment requests are not confirmed until reviewed and approved by a Techie Town Boston team member. For applicable jobs—especially repairs involving parts, extended labor, business support, or pickup/drop-off logistics— work may require a deposit (often a percentage of the estimated scope). All pricing and scope are confirmed in writing before work proceeds beyond the approved plan.

We aim to minimize data exposure and follow practical security habits: we typically do not request passwords when alternatives exist, we prefer user-entered credentials, and we only access systems as needed to complete authorized work. For remote support, you may be asked to approve a remote session and confirm what you want done.

If your request involves data transfer, data recovery, or extraction, results are best-effort and depend on device condition. Backups are your responsibility unless explicitly included in a written scope. Proof of ownership/authorization may be required for account access or data work.

By booking service, you agree that work is performed based on the approved scope, and that repairs and troubleshooting can involve risk (especially on damaged devices). We are not responsible for pre-existing conditions, prior damage, or third-party service outages. Data recovery and repair outcomes cannot be guaranteed; we confirm feasibility and options when possible.